At Soaked Detailing, we work by appointment only. To keep our schedule fair and efficient, the following policy applies:

 

📌 Cancellations & Rescheduling

•We require 48 hours’ notice to cancel or reschedule a booking.

•Your first reschedule is free if made with at least 48 hours’ notice.

•If you reschedule a second time or more, or cancel within 48 hours, a 50% cancellation fee (50% of the booked service value) will apply.

 

📌 No-Show Policy

•Not attending your appointment without any notice will incur a 50% fee of the booked service value.

•Repeat no-shows may result in refusal of future appointments.

 

📌 Deposit Policy

•Some services may require a non-refundable deposit.

•Deposits can be transferred once with 48+ hours’ notice.

•If you cancel within 48 hours, the deposit is forfeited, and the remainder of the 50% fee may be required.

 

📌 Access Requirements

 

Please ensure your vehicle is accessible at the booked time and in the expected condition. Extra labour (pet hair, heavy soiling, etc.) may incur additional charges.

 

📌 Weather Conditions

 

If weather prevents us from completing your service, we will reschedule your booking.

Your deposit will automatically transfer to the new date.

 

📌 Why This Policy Exists

 

Late cancellations directly affect our small business operations. This policy allows us to allocate time effectively and maintain availability for all clients.